Live Simple Now Terms & Conditions
Terms and Conditions of Service
1. INTRODUCTION
These Terms and Conditions govern the provision of cleaning and related services by Live Simple Now Limited to our clients. By booking or engaging our services, you agree to be bound by these Terms. Live Simple Now Limited is a New Zealand registered company. These Terms are governed by the laws of New Zealand, including the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and the Contract and Commercial Law Act 2017.
2. OUR SERVICES
We provide residential and commercial cleaning services including but not limited to general house cleaning and deep cleaning, move-in and move-out cleaning, high-reach and elevated surface cleaning, floor vacuuming, mopping and polishing, bathroom and kitchen cleaning, interior window cleaning, and skirting boards, cobwebs and surface wiping. The specific scope of work for each booking will be agreed in writing (including by email or text message) prior to the service being performed. Any changes to scope must be agreed in writing. Please note: Live Simple Now does not use toxic chemical products. Oven cleaning and certain specialist tasks may be excluded from our scope. Any exclusions will be communicated to you prior to booking confirmation.
3. QUOTES AND PRICING
Quotes provided are estimates only and are based on the information provided at the time of enquiry. Final pricing may vary depending on the actual condition of the property, size, access, and time required. We charge by the hour. Labour hours are calculated based on the number of team members and time on site. We do not itemise individual tasks unless agreed in writing in advance. A written quote or estimate will be provided on request. Verbal quotes are indicative only. GST is included in all quoted prices unless stated otherwise.
4. BOOKINGS AND DEPOSITS
To confirm a booking, a deposit of $100 (or as otherwise agreed) is required. This deposit is non-refundable if you cancel within 48 hours of the scheduled service, or if we are unable to access the property at the agreed time. Your booking is confirmed once we have received your deposit and provided written confirmation. We reserve the right to decline or reschedule bookings at our discretion.
5. ACCESS TO PROPERTY
You are responsible for ensuring we have safe and clear access to the property at the agreed time. This includes providing keys, access codes, or making arrangements with the current occupant where applicable. Where a key is left for us (for example in a letterbox or with a third party), this constitutes your authorisation for us to enter and perform the agreed services. We will take reasonable care of the property and return or leave the key as instructed. If we are unable to access the property at the agreed time through no fault of our own, a call-out fee may be charged.
6. SCOPE OF WORK AND TIME CONSTRAINTS
We will make every reasonable effort to complete all agreed tasks within the allocated timeframe. However, in large or older properties, or where conditions differ from expectations, it may not be possible to complete all tasks within the time available. Where time constraints prevent full completion, we will prioritise agreed tasks and communicate any outstanding items to you as soon as practicable. We may offer a return visit to complete outstanding work. Where a property is still occupied or partially occupied at the time of service, access to certain rooms or areas may be limited. We will work within the constraints of what is accessible and safe.
7. INVOICING AND PAYMENT
Invoices will be issued on completion of each service. Payment is due within 7 days of the invoice date unless otherwise agreed in writing. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts, refer the debt to a collection agency, file a claim with the Disputes Tribunal of New Zealand, or suspend future bookings until payment is received. Referral to a debt collection agency or the Disputes Tribunal is a lawful right of any business and does not constitute a threat or harassment. Withholding payment due to a dispute does not release you from your obligation to pay for services actually rendered. If you have a concern about the service, please contact us in writing within 48 hours of the service being completed so we have the opportunity to address it.
8. COMPLAINTS AND REMEDY
We take quality seriously and want you to be satisfied with our service. If you are not happy with any aspect of the work performed, please contact us in writing within 48 hours of the service date. We will make reasonable efforts to discuss the concern with you, return to the property to rectify any missed or unsatisfactory areas where access is provided, and offer a partial credit or discount where a return visit is not practicable. We cannot be held responsible for issues that are not reported within 48 hours of service, or where we have been denied the opportunity to inspect or remedy the concern. Our liability for any claim is limited to the value of the invoice for the service in question. We do not accept liability for pre-existing conditions, items that were not accessible at the time of service, or results that were not achievable within the agreed timeframe.
9. CANCELLATIONS AND RESCHEDULING
If you need to cancel or reschedule, please give us at least 48 hours notice. Cancellations made with less than 48 hours notice may result in forfeiture of your deposit or a cancellation fee equivalent to one hours labour. We reserve the right to cancel or reschedule a booking in the event of illness, emergency, or circumstances beyond our control. In this case we will offer to rebook at the earliest available time.
10. HEALTH AND SAFETY
We reserve the right to refuse or stop work if we consider the working conditions to be unsafe, hazardous, or unreasonably unpleasant. In such cases, payment for work already completed remains due. Please ensure pets are secured and that the property is free from hazards that could affect our team's safety.
11. DAMAGE AND LIABILITY
We take reasonable care when working in your property. If we cause damage due to our negligence, please notify us in writing within 24 hours of the service. We will assess the claim and respond within 5 business days. We are not liable for damage to fragile, antique, or poorly secured items not disclosed prior to service, pre-existing damage or wear, items broken due to inherent fragility or defect, loss of items we were not informed about, or consequential and indirect losses of any kind. Our total liability to you in connection with any service is limited to the value of that service invoice, to the maximum extent permitted by the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
12. PRIVACY
We collect and hold personal information such as your name, address, and contact details for the purpose of providing our services and communicating with you. We will not share your information with third parties except as required to deliver the service or as required by law. You have the right to access and correct your personal information held by us. For enquiries contact us at livesimplenow.nz@gmail.com. Our privacy practices are governed by the Privacy Act 2020 (New Zealand).
13. CONSUMER GUARANTEES ACT 1993
Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, to the extent those rights cannot be excluded by law. Where you are acquiring services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply to that supply, to the extent permitted by section 2(2) of that Act.
14. DISPUTES
If a dispute arises regarding our services or these Terms, we encourage you to contact us directly in the first instance so we can try to resolve the matter informally. If the dispute cannot be resolved, either party may refer the matter to the Disputes Tribunal of New Zealand (for claims up to $30,000) or to another appropriate dispute resolution body. These Terms are governed by the laws of New Zealand and the courts of New Zealand have exclusive jurisdiction.
15. PUBLIC COMMUNICATIONS AND REVIEWS
We welcome honest and constructive feedback. If you have a concern with our services, we ask that you contact us directly in writing within 48 hours of the service date (as set out in Section 8) so we have the opportunity to address it before any public comment is made.
You agree that any public statement, review, or post about Live Simple Now Limited made on social media platforms, review sites, or any other public forum will be truthful, accurate, and based on your genuine first-hand experience. You agree not to make, publish, or encourage others to make statements that are false, misleading, or that you know to be inaccurate.
Nothing in this clause limits your right to make honest and factually accurate statements about your experience with our services, or to exercise any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Where we believe a public statement is false or misleading, we reserve the right to seek appropriate legal remedies under the Defamation Act 1992 or any other applicable New Zealand law.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated Terms.
17. CONTACT US
For any questions about these Terms or our services please contact us:
Live Simple Now Limited
Email: livesimplenow.nz@gmail.com
Find us on Facebook or Instagram: Live Simple Now Ltd
Text or phone: 0221532159